Frequently Asked Questions

Below are some of the most commonly asked questions about conveyor parts and ordering. Review these FAQs for quick answers or contact us with your specific questions.

Many parts are in stock in our Chanhassen warehouse and can ship within 24 hours. If we must order the part, then the lead time is advised at quoting, and the confirmation is sent when the ship date is confirmed. (This varies based on the spare part ordered).

We have most companies set up in our system on Net 30 terms. If you are a new customer and can’t wait for the paperwork to be put through, then we accept Visa, Mastercard, and American Express Credit Card payments. However, all incur a 4% processing fee.

All orders are shipped UPS Prepaid, and the tracking # will be sent when the item leaves the warehouse.

Yes if you provide us with a UPS account number or a FedEx account number. Keep in mind that FedEx has an extra day to pick up the order, whereas UPS picks up the same day.

We ship to the US and Canada.

We pride ourselves on getting the correct part to our customers (No one likes returns). However, if a part is ordered by mistake and is not custom-made, then a 30% restocking fee will apply, and it should be returned within 60 days. If your product is damaged when you receive it, we will make it right!

If you have a part number, email that to us, and most of the time we can identify it this way, especially if you can give us the manufacturer’s name. If not, we can help identify a part for you if you can take a picture of the sticker located on the conveyor that you need the part for and/or take a picture of the part and email it to us.

Generally, yes. Should a critical spare part not be in stock, we can work with most manufacturers to expedite production.

Yes, most of the time, we can get this for you if you supply us with the manufacturer of the conveyor and serial number (found on the sticker located on the conveyor). Just take a picture and send it to us.

Please don’t hesitate to call us at 763-277-1250. We love talking to our customers on the phone and we answer calls from 7:00 AM-5:00 PM CST.

Exceptional Help

Our team has the vast product and system knowledge to help you from questions to ordering to scheduling your parts arrival for timely repairs. All RFQ’s are responded to within 24 hours. Once an order is placed, a confirmation email is sent with the estimated ship date and when the product is sent our team follows up with the tracking numbers.

Secure Packaging

Your order is securely packaged and handled carefully so parts arrive intact, undamaged, and ready to install for fast repair turnaround times. All orders contain a packing slip with all part numbers identified.

Best Price offers competitive pricing on all our conveyor parts from leading brand manufacturers so you know you’re saving money with each order.